db Shipping & Return Policy
Items and places we can't ship Free include:
- Items of large size or weight. Examples include glass products and most wine kits, some beer and wine equipment kits
- Large quantities of Grain (anything 20 pounds or over)
- Orders requiring multiple boxes
- Any products marked 'no free shipping'
- Large or bulky orders, where dimensional rates apply
- Medium to large orders to Alaska, Hawaii and other territories - we can contact you with shipping rates
The shipping method is our choice and may require additional time in transit. Due to the above restrictions, shipping rates may need to be adjusted after you place an order; if so we will contact you.
We provide the best shipping rates to our customers. Our shipping is based on the weight of an order. For orders up to 10 pounds, you can have your order shipped for $9.99. For orders 10-20 pounds, the rate is $19.99.
Standard UPS Ground or USPS Priority Shipping - always available shipping options
For online orders our website will calculate your estimated shipping costs and give you the estimated shipping cost. If we need to pack your order in multiple cartons, especially if it contains glass, we will adjust your shipping charges when shipped. If the additional shipping charge is less than $5.00 we will make the adjustment and charge your card accordingly.
We ship within the US only. We do not ship orders to Canada and other countries except under specific conditions.
GUARANTEE / RETURNS
If you are not satisfied with your purchase for any reason, we will refund your money promptly upon receiving the return . Unused, unopened products can be returned within 15 days for a full refund.
All shipping charges are the sole responsibility of the customer unless otherwise stated.
In case of damaged or broken merchandise, please notify us within 48 hours so claims may be processed promptly. Please do not return the items without our authorization.